Delivery Information
Delivery Charges
We are currently offering a promotional FREE delivery rate on all UK orders. You can also choose faster delivery options for an extra charge. Delivery to outside of the UK will be charged at a higher rate. When you visit your checkout to pay for your order, you will be shown the delivery charges (if any) and you can then decide which option to take.
Turnaround:
Non-Engraved Items
Orders are normally shipped within 24 hours, Monday - Friday 8am - 5pm. Although most orders are received by customers within 2-3 days, we ask customers to allow up to 14 working days for delivery in line with Royal Mail policy, (although it's very unlikely it would ever take this long).
Engraved Items
Engraved orders are normally shipped within 24 hours, Monday - Friday 8am - 5pm.
Express Delivery (Next Working Day) or 1st Class Options
If you choose an express delivery option (Special Delivery), then we will engrave and dispatch the item the same day (Monday to Friday) provided the order is received before 12pm (noon) - although it is still possible to receive the item the next day if the order is placed after 12pm.. If you choose 1st class postage, we will aim to dispatch the order within 24 hours, even if it is engraved.
Please note that Free Delivery and 1st class delivery are not guaranteed services and we cannot be held responsible for delays caused by Royal Mail, or by an incorrect delivery address. Special Delivery is a guaranteed service whereby Royal Mail guarantee delivery within a set timescale, provided that the delivery address is full and correct and that someone is at the address to sign for the package.
Returns
We offer a 30 day return policy on all the products on our website. If you aren't happy with your purchase for any reason you can return it to us for a refund or exchange within 30 days. In the unlikely event that you need to return an item to us click here for return instructions.
Return Exceptions
Some items can not be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We cannot accept lighters which have contained fuel so if you receive your item and need to return it, please do not fill it with fuel.
Returns of Personalised Items
Due to the one-off personalised nature of engraved items, we are unable to accept returns of personalised items unless there is an error (eg. spelling) on our part.
